QUALITY CIRCLE (QC) AWARD

Due to my contribution to QC activities, I was awarded outstanding QC Facilitator award.

NATIONAL QC ASSESSOR

I was invited by SPRING Singapore (Standard, Productivity and Innovation Board) to assess QC activities.

Above is one of the photos I took with QC team from Philip. The gentlemen in white is Mr Thame. He is another assessor from Singapore Polytechnic.

QUALITY CIRCLES

In my ex- company, I was involved in Quality Circle Activities and completed projects. See above photos.

My team and I was sent to Japan to take part in the QC convention for the outstanding performance. I always remembered the good old days.

SUGGESTION HANBOOK BY MINISTY OF DEVELOPMENT

My partcipants from the Ministry of Develpoment ( Survey Department) also developed a Suggestion Handbook.

I am very pround of their work. It is the starting point of the improvement Junerny.

SUGGESTION HANBOOK BY LINDA

Linda from RIPA hospital in Brunei developed a suggestion handbook for her department. She should deserve some recognition of the work.

The pictures above shown the handbook and Linda ( lady in White ) with visitors from IPA.

SUGGESTION FOR NATIONAL UNIVERSITY HOSPITAL (NUH)

SUGGESTION FOR NATIONAL UNIVERSITY HOSPITAL (NUH)

I submitted a suggestion to NUH. I asked them to update their Chinese version of the discharge advice notes for the Chinese patients.
Below is their reply.
____________________________________________________

Dear Mr Peh,

Thank you for your feedback to Mr Chua Song Khim, CEO NUH.

We appreciate you taking the time to write in and pointing out the gaps on the Cataract Discharge Advice in the English and Chinese Versions, and also for sending in your Chinese version. We will look into it with the department(s) concerned and my colleague Ms Audrey Koh, Executive, Quality Improvement Unit (DID 6772 5805) will respond to you.

Also, we would also like to thank you for your appreciation of Dr Lennard Thean and his team, and we would certainly relay your thanks to them.

We wish you good health always.
Thank You

Kevin Ng (Mr)
Manager Quality Improvement Unit

SUGGESTION HANDBOOK

SUGGESTION SCHEME HANDBOOK

I was impressed by my participants from the Ministry of Culture, Youth and Sports from Brunei for the effort and determination to embark on the continuous improvement journey . They have developed a handbook, conducted road shows and organised award presentation ceremony.

What I can say was well done, keep up with good works.

3- IN- 1 SUGGESTION SCHEME TRAINING

After the first part of the training. I received feedback from participants that the duration was too short.

With the input from IPA course coordinator, I redesigned the programme to become 3-in- 1 Suggestion Scheme Training. The duration was extended to four days.

It was a programme targeted for staff who are assigned to take charge for he continuous initiative.

SUGGESTION SCHEME TRAINING

The first group of training for Brunei started in 2005. I have developed three programmes:

• Committee Training
• Leader Training
• Member Training

The objectives for these training programmes were very clear. It was designed for difference target group of staff i.e, for the committee members, leaders9supervisor) and individual member who is helping the organisation to improve.

CORE VALUES

During my sharing with IPA, I talked about the company core values. It is importance to tell all staff the direction of the company and what the company value most. A copy of the booklet was given to the director.

By the way, the Singapore Technologies core values are :

• Integrity
• Value Creation
• Courage
• Commitment
• Compassion

SUGGESTION SCHEME

I was invited by IPA Brunei to share my experience with them my ex-company Singapore Technologies Engineering (ST Engg) in the area of Total Quality Commitment (TQC) in 2004. I talked about the following initiatives in my ex-company which I was the administrator :

• Quality Circle (QC)
• Kaizen (Improvement)
• Staff Suggestion Scheme (SSS)
• Wellness
• Safety

Subsequently IPA invited my to provide training on the SSS initiative . I started with three deference training programmes:

• Committee members
• Leaders
• Members

After the first year, IPA and I made improvements to the programme by calling 3-in- I Suggestion Scheme training.

Who ever attended the programme is able to perform the role of the committee members, lead the scheme and contribute to the improvement of their ministries.

In the following blog, I will share some of the training activities and the results I achieved.